Privacy Policy ikiss
This policy explains how ikiss collects, processes, uses and protects your personal information as a registered player on our platform. We are committed to ensuring that every piece of data entrusted to us is handled with full integrity and in accordance with international security standards.
The Data Protection You Deserve
ikiss takes a transparent and responsible approach to handling player personal information. The following are the core principles that form the foundation of our privacy policy.
Multi-Layer Data Encryption
All data transmitted between your device and ikiss servers is protected using SSL/TLS encryption technology. Your account information and financial transactions are never stored in an unsecured format.
Strict Access Controls
Only authorised staff are permitted to access player personal information, and only when it is genuinely required for operational or support purposes. Every access is recorded and audited on a regular basis.
No Data Sales
ikiss does not sell, rent or disclose your personal information to third parties for marketing purposes without your consent. Your data is not a commodity — it is a trust we safeguard. 🔒
Transparent Policy Updates
When this Privacy Policy is updated, we will notify you via your registered email or a notice on the website. The new effective date will be clearly stated at the top of this document.
Secure Storage
Player data is stored in data centres that comply with international security standards. Our servers are protected by firewalls and intrusion detection systems that operate continuously.
24/7 Privacy Support
If you have any questions about the privacy of your data, the ikiss support team is ready to assist via live chat and email in Malay and English, every day around the clock. ✉️
Information We Collect
To provide sports betting, online slots, live casino and VIP programme services safely and efficiently, ikiss collects your personal information through various legitimate channels. The types of information we collect are as follows:
Account Registration Information:
- Full name as shown on your identity card (MyKad) or valid identity document
- Active email address and registered mobile phone number
- Date of birth for age verification — only individuals aged 21 and above are permitted to register
- Username and password chosen during registration
- Financial information required to process deposits and withdrawals, including e-wallet or bank account details
Platform Activity Information:
- Betting records, game history and account activity
- Technical information such as IP address, web browser type, operating system and session data
- Communication history with our customer support team
How Your Information Is Used
ikiss uses the personal information collected solely for legitimate operational purposes and to provide a better user experience. We will not use your data for any unrelated purpose without your consent.
The purposes for which your personal information is used include:
- Identity verification: Ensuring every player is a real individual aged 21 and above, in line with our international licensing requirements
- Transaction processing: Managing deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency, and processing withdrawals within 15 minutes to 2 hours
- Account management: Managing player profiles, VIP membership levels, cashback bonus programmes and promotion eligibility
- Service communications: Sending important account notices, terms updates and security information
- Fraud prevention: Identifying and blocking suspicious activity to protect the security of your account and the integrity of the platform
- Service improvement: Analysing usage patterns in aggregate to enhance the quality of the ikiss platform
- Legal compliance: Meeting reporting obligations under our international licensing requirements
Disclosure to Third Parties
ikiss does not sell or trade your personal information to any external party for commercial purposes. However, there are limited situations where we need to share your information to keep the service running:
Payment Service Providers: Transaction information is shared with legitimate payment processors — including operators of Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency networks — solely to facilitate deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
Game Providers: In operating online slots, live casino and sportsbook, third-party game providers may receive minimal session data for technical purposes. This data does not include your financial information or full identity details.
Legal Requirements: ikiss will disclose information if required by a valid court order, direction from a relevant authority, or to protect our own legal rights.
Data Security
The security of your personal information is a priority for ikiss. We implement multiple layers of technical and administrative protection to ensure your data is kept safe from unauthorised access, loss, alteration or unintended disclosure.
The security measures we practise include:
- 256-bit SSL encryption for all communications between your device and our servers
- Two-factor authentication (2FA) that can be enabled on your account
- Real-time account activity monitoring to identify unusual patterns
- Regular security audits by independent experts
- Tested incident response procedures for emergency situations
While we take all reasonable steps, no system is entirely free of risk. We encourage you to also take proactive steps such as using a strong password, not sharing your login details, and contacting ikiss support immediately if you suspect any suspicious activity on your account.
Cookies and Tracking Technologies
ikiss uses cookies and similar technologies to improve your browsing experience on our website. Cookies are small data files stored on your device when you visit our platform.
Essential Function Cookies: These cookies are required for the basic operation of the website, including maintaining your login session, saving language preferences and ensuring account security. This type of cookie cannot be disabled without affecting platform functionality.
Analytics Cookies: We use these cookies to understand how players interact with the ikiss platform — such as the most frequently visited pages and time spent in each section. This data is used in aggregate and anonymous form for service improvement.
Optional Cookies: You can manage your cookie settings through your web browser at any time. Blocking certain cookies may affect some website functions, but will not block your access entirely.
Your Rights as a Player
As a registered ikiss player, you have several rights regarding your personal information that we hold. We respect and facilitate the exercise of these rights:
- Right of Access: You may request a copy of the personal information we hold about you at any time
- Right to Rectification: If any of your information is inaccurate or out of date, you have the right to request that we update it
- Right to Erasure: You may request the deletion of your personal data, subject to record-keeping obligations required by our licensing requirements
- Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes
- Right to Data Portability: You may request your data in a transferable format
To exercise any of the above rights, please contact the ikiss support team via live chat or email. We will process your request promptly.
Data Retention
ikiss only retains your personal information for as long as it is needed for the purposes stated in this Privacy Policy, or for as long as your account remains active. When an account is closed, we will delete or anonymise your data within a reasonable period, except where:
- Record-keeping is required by international licensing requirements or related regulations
- Data is needed to complete transactions that are still pending
- There is an ongoing dispute, investigation or legal proceeding
Financial transaction records are generally retained for the period specified by our licensing regulations. After the retention period ends, data will be securely deleted or anonymised.
Children's Privacy and Age Restrictions
ikiss services are strictly limited to individuals aged 21 and above. We do not knowingly collect, store or process any personal information from individuals who have not yet reached the age of 21.
During registration, we require age verification through date of birth information and, where required by the Know Your Customer (KYC) process, a copy of an official identity document. Accounts found to have been registered by individuals below the permitted age will be terminated immediately and any remaining balance will be returned according to the established procedures.
Links to Other Sites
The ikiss website may contain links to third-party websites or services for reference purposes. This Privacy Policy applies only to the ikiss platform and does not cover the privacy practices of those external sites.
ikiss is not responsible for the content, privacy policies or practices of any third-party websites. We encourage you to read the privacy policy of every website you visit to understand how your data is handled there.
How to Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the ikiss team through the following channels:
- Live Chat: Available 24/7 directly on the ikiss platform in Malay and English
- Support Email: [email protected] — we will reply within a reasonable time
Any updates to this Privacy Policy will be communicated to registered players via email or a notice on the website. We encourage you to check this page from time to time to stay informed about how we protect your privacy.
You Are in Control of Your Data
ikiss recognises that your personal information belongs entirely to you. Below is a summary of the rights you hold.
View Data
Request a copy of the information we hold
Correct Data
Fix information that is inaccurate
Delete Data
Request deletion of your personal data
Restrict Processing
Limit how we use your data
Object
Object to certain uses of your data
Portability
Receive your data in a transferable format
Live Chat
Direct 24/7 support in Malay and English via the ikiss platform
Support Email
Response Time
Privacy enquiries are processed as quickly as possible by our qualified team
Bet with Full Confidence
Your privacy is protected, your data is secure, and our support is available 24/7. Register your ikiss account now and enjoy a 200% welcome bonus of up to RM300 on your first deposit.
For individuals aged 21 and above only. Gamble responsibly.