Terms & Conditions
ikiss

By registering or using the ikiss platform, you agree to be bound by all the terms and conditions stated in this document. This agreement is effective between you ("User") and ikiss ("Company", "We", "Platform"). If you do not agree with any provision herein, you are required to stop using the platform immediately.

1. Definitions & Scope

In this document, the following terms carry the meanings stated:

• "Platform" refers to the ikiss website, mobile application (if any), and all services offered under the ikiss brand.
• "Account" refers to the account registered by a User to access the Platform's services.
• "Bonus Money" refers to any credits granted through promotions, loyalty programmes or special offers that are subject to wagering requirements.
• "Real Money" refers to actual funds deposited by the User into their account.
• "Wagering Requirement" refers to the total amount of bets that must be placed before Bonus Money can be converted to Real Money and withdrawn.

These terms apply to all users of the Platform regardless of country of residence, subject to applicable local laws.

2. Eligibility & Registration

To register and use the ikiss platform, you must meet the following requirements:

• Be at least 21 years of age on the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not be listed on any active gambling self-exclusion programme.
• Not be acting on behalf of any third party or business entity.

Registration requires information that is true, accurate and current. ikiss reserves the right to verify your identity through a Know Your Customer (KYC) process before processing withdrawals or whenever deemed necessary. Only one account is permitted per individual, IP address, device, or household.

3. Account Usage

3.1 Password & Security

You are fully responsible for keeping your account login information secure. You should choose a strong password and not share your login details with anyone. ikiss will never ask for your password through any communication channel.

If you suspect that your account has been accessed without authorisation, you must notify the ikiss support team immediately via live chat or support email.

3.2 Personal Information

You are responsible for ensuring that the personal information in your account is always accurate and current. Any change to your name, mobile number, or email must be reported to customer support. ikiss is not responsible for any losses arising from inaccurate information provided by the User.

4. Deposits & Payments

ikiss accepts deposits via the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrency (USDT, BTC, ETH).

• The minimum deposit amount is RM10 per payment method.
• All deposits are processed in Malaysian Ringgit (RM), except for cryptocurrency which is converted at the prevailing rate at the time of the transaction.
• ikiss does not charge any processing fees on deposits; however, third-party payment providers may impose their own charges.
• Deposited funds may only be used for betting purposes within the ikiss platform.

5. Withdrawals

Withdrawals from an ikiss account are subject to the following conditions:

• The minimum withdrawal amount is RM50.
• Withdrawals will be processed within 15 minutes to 2 hours after the request is approved.
• Withdrawals are only permitted to the same payment method used for the deposit, except in certain circumstances considered on a case-by-case basis.
• ikiss reserves the right to request identity verification (KYC) before approving a withdrawal, particularly for large withdrawal amounts.
• Any Bonus Money that has not met the Wagering Requirements cannot be withdrawn.

ikiss is not liable for any losses arising from inaccurate payment account details provided by the User. Ensure all payment details are correct before submitting a withdrawal request.

6. Bonuses & Promotions

All ikiss bonus and promotion offers are subject to specific terms stated alongside each offer. The following general provisions apply to all bonuses:

• The ikiss welcome bonus offers 200% of the first deposit up to RM300, with a Wagering Requirement of 20 times the bonus amount.
• Example: Deposit RM100 → Bonus RM200 → Balance RM300 → Required wagering: RM200 × 20 = RM4,000.
• Second example: Deposit RM400 → Bonus RM300 (maximum cap) → Balance RM700 → Required wagering: RM300 × 20 = RM6,000.
• A bonus is only eligible for one account, one IP address, one device, and one household.
• ikiss reserves the right to modify, suspend or withdraw any promotion with appropriate notice.
• Bonus abuse, including betting strategies considered to be bonus arbitrage, may result in the cancellation of the bonus and any related winnings.

7. Betting Rules

The ikiss platform offers various types of games including online slots, live casino, sportsbook, mix parlay and esports. Each game category has its own rules displayed in the relevant section of the platform.

Confirmed bets are final and cannot be cancelled once a game has started or a sporting event is underway. ikiss reserves the right to cancel or review bet outcomes in the following circumstances:

• Technical errors or system issues that affect game outcomes.
• Violation of game rules by the User.
• Confirmation that a game outcome was influenced by fraud.
• Internet connection failure during a critical game session.

8. Prohibited Conduct

Users of the ikiss platform are strictly prohibited from engaging in the following activities:

• Registering more than one account or using another person's account.
• Using automated software, bots, or other methods to gain an unfair advantage.
• Abusing the bonus or promotion system through hedging or arbitrage strategies.
• Providing false or misleading information during registration or KYC verification.
• Using the platform for any money laundering or illegal financing activities.
• Sharing or selling accounts to other parties.
• Harassing, threatening, or behaving rudely towards ikiss support staff.

9. Account Closure & Suspension

9.1 Closure by User

You may close your account at any time by contacting ikiss support via live chat or email. Any Real Money balance that has not been wagered will be returned to you, subject to identity verification. Bonus funds that have not met the Wagering Requirements will be forfeited.

9.2 Suspension by ikiss

ikiss reserves the right to suspend or close an account without prior notice if there is:

• A violation of these Terms & Conditions.
• Activity that raises suspicion of fraud or money laundering.
• Failure to submit requested identity verification documents.
• Instructions from legal authorities or regulatory bodies.

10. Limitation of Liability

ikiss will not be held responsible for any direct, indirect, consequential, or punitive losses arising from:

• Use of or inability to use the Platform.
• Loss of data or damage to the User's system.
• Service disruptions caused by third parties, technical issues, or circumstances beyond ikiss's control.
• User actions that violate these Terms & Conditions.

ikiss's liability to any User shall not exceed the total net deposits made by that User in the 30 days preceding the claim.

11. Amendments to Terms & Conditions

ikiss reserves the right to modify, add, or remove any provision in these Terms & Conditions at any time. Amendments take effect immediately upon publication on the platform, unless stated otherwise.

Users will be notified of material amendments via an in-platform notice or registered email. Continued use of the Platform after such amendments are published will be considered acceptance of the revised terms.

12. Applicable Law & Dispute Resolution

This agreement is governed by the laws of the jurisdiction in which ikiss holds its licence, operating under an international licence. Should any dispute arise, Users are encouraged to contact the ikiss support team first for internal resolution.

If internal resolution is unsatisfactory, the dispute will be resolved through binding arbitration in accordance with the arbitration rules set out in ikiss's licence. The arbitration decision is final and binding on both parties.

These Terms & Conditions are drawn up in Malay and English. In the event of any inconsistency between the two language versions, the English version shall prevail for legal interpretation purposes.